Privacy Policy

Chatfab AI · Last updated: 18 September 2026

Chatfab AI provides an automated messaging assistant that businesses connect to their own Telegram and Instagram accounts. When you send a message to a business that uses Chatfab AI, this policy explains what happens to that message.

In this policy, “we” means Chatfab AI, operated by individual entrepreneur Azizjon Absadirov Baxodir o'g'li (Uzbekistan), and “the business” means the company whose account you messaged.

1. What we collect

We only process what is needed to answer you and pass your enquiry to the business.

We do not ask for and do not store passport numbers, dates of birth, payment card numbers, passwords or home addresses. We do not collect your Instagram password, your follower list, your posts, or any content outside your conversation with the business.

2. How your messages are used

Your message is sent to Anthropic's Claude API, which generates the reply. The reply is based only on information the business has supplied — its prices, services, opening hours and frequently asked questions. Anthropic processes the message on our behalf as a service provider and does not use it to train its models.

If the assistant cannot answer, or if you ask to speak to a person, the conversation is passed to a member of the business's staff, who can read the conversation history.

3. Who can see your data

• The business you messaged — its staff can read the conversation and your contact details.
• Anthropic — as the AI provider that generates replies.
• The messaging platform (Telegram, Meta) — under its own privacy policy.

We do not sell your data, do not share it with advertisers, and do not pass it to any other business using Chatfab AI. Each business's conversations are stored separately and are never mixed.

4. Where your data is stored

Conversation history and contact details are stored on servers located in Uzbekistan. To generate a reply, the text of your message is sent over an encrypted connection to Anthropic, which processes it outside Uzbekistan.

5. Automated messaging

You are talking to an automated assistant, not a person. If you ask, the assistant will confirm this. You can ask for a person at any time and the conversation will be handed to a member of staff.

6. How long we keep it

Conversation history and contact details are kept for as long as the business uses Chatfab AI, so the assistant can recognise a returning customer. When a business stops using the service, its data is deleted within 30 days. You can ask for your data to be deleted sooner — see below.

7. Your rights

You can ask us to show you the data we hold about you, correct it, or delete it. Deletion requests are completed within 30 days.

To request deletion: send a message containing the words DELETE MY DATA to the business account you messaged, or contact us directly using the details below. Tell us which account you messaged from so we can find your record. We will confirm once it is done. Full details: Data Deletion.

8. Children

Chatfab AI is a business tool and is not directed at children. Some businesses using it — for example schools and education centres — receive enquiries from people under 18. In those conversations the assistant asks only for a name and phone number, and refers any question about payment or contracts to a member of staff.

9. Security

Data is transmitted over encrypted connections and stored on access-controlled servers. Access credentials for connected accounts are never shown to the assistant, and our admin panel never displays them in full.

10. Changes

If this policy changes, the date at the top of this page is updated. Significant changes will be announced through the connected accounts.

11. Contact