Terms of Service

Chatfab AI · Last updated: 18 September 2026

These terms apply to businesses that use Chatfab AI. Chatfab AI is operated by individual entrepreneur Azizjon Absadirov Baxodir o'g'li, Uzbekistan (“we”). “You” means the business that connects its accounts to Chatfab AI. If you are a customer messaging a business, our Privacy Policy explains how your messages are handled.

1. The service

Chatfab AI is an automated assistant that answers your customers' messages in your Telegram and Instagram accounts, using information you provide about your business. It passes questions it should not answer — for example about payments, contracts or complaints — to your staff, and gives you an admin panel to view conversations and tasks and to reply yourself.

2. Your responsibilities

• Provide accurate, up-to-date information about your prices, services and policies. The assistant answers from this information.
• Use the service lawfully and in line with the rules of Telegram and Meta, including their messaging and data policies.
• Do not use the service to send spam or unsolicited messages.
• Follow up on the requests the assistant passes to your staff.
• Keep your admin panel logins confidential and tell us promptly if you believe they have been compromised.

3. Automated replies

Replies are generated automatically and can contain mistakes. The assistant does not make commitments about payments or contracts on your behalf; such questions are passed to your staff. You remain responsible for the offers and decisions your business makes with its customers.

4. Customer data

We process your customers' messages and contact details on your behalf, as described in our Privacy Policy. Your data is kept separate from every other business's data. You are responsible for having a lawful basis to communicate with your customers through the connected accounts.

5. Fees

Fees, if any, are agreed with you separately before the service starts.

6. Availability

We work to keep the service running around the clock, but we cannot guarantee uninterrupted operation. The service depends on third parties, including Telegram, Meta and Anthropic, whose outages or policy changes may affect it.

7. Ending the service

You can stop using the service at any time by telling us. We may suspend or end the service if these terms are breached or if a messaging platform requires it. When the service ends, your data is deleted within 30 days, as stated in our Privacy Policy.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential losses, including lost profits or lost business, arising from use of the service.

9. Changes to these terms

If these terms change, the date at the top of this page is updated. We will tell existing customers about significant changes before they take effect.

10. Governing law

These terms are governed by the laws of the Republic of Uzbekistan.

11. Contact